Refund policy
We take pride in delivering high-quality Western-inspired skincare products. Due to the nature of our personal care items, most products are non-returnable once shipped. However, we do accept returns in the specific situations outlined below.
Eligible Return Situations
1. Damaged During Transit
If your order arrives damaged, you may request a return or replacement within 30 days of delivery.
2. Lost in Transit
If your package is confirmed lost by the shipping provider (USPS or UPS), you may request a replacement or refund within 30 days of the original shipment date.
3. Quality Issues
If you believe there is a quality-related issue with your product, please contact us within 30 days of receiving your order. Quality issues will be reviewed on a case-by-case basis, and eligible items may be approved for a return or replacement.
Non-Returnable Items
Due to the nature of skincare and personal care products, items that are:
- Opened
- Used
- Worn
- Or not associated with a damage, loss, or quality concern
are not eligible for return or refund.
How to Start a Return
If you meet the criteria above and need to initiate a return, please visit the Contact page on our website. Provide your order number and details about the issue, and a team member will respond with instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged in transit, lost in transit, or approved for return due to a verified quality issue.
Refund Processing
Once your return is processed, and if a return of the physical product is required and received, refunds are typically issued within 3 business days. Depending on your bank, the refund may take additional time to appear on your statement.